SHIPPING & RETURNS POLICY

At NIKO Cosmetics, we are dedicated to crafting the highest quality natural and Certified Organic skincare. Your satisfaction is our top priority, which is why we proudly stand behind every product we make.

30-Day Satisfaction Guarantee & Return Policy

We want you to love your skincare routine. If you are not entirely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer care team at info@niko.com within 30 days of receiving your product. Please include your order number and the reason for your return so we can assist you.
  2. Get Your Return Ticket: Our team will issue a Return Authorization Ticket. This ticket must be included inside your return package to ensure prompt processing.
  3. Pack & Ship: Securely pack the item and mail it to our fulfillment facility:
    NIKO Cosmetics Returns > 2560 Morningside Ave, Unit 2
    Toronto, ON M1X 0E2, Canada

Refund Processing

Once your return is received at our facility, we will process a refund for the full purchase price of the item(s) to your original method of payment.

  • Please allow 7–10 business days for the credit to appear on your statement.

Note: If an order qualified for free shipping, you forfeit this offer upon returning any items. You are strictly responsible for all shipping costs, including the original shipping costs to you and the return shipping costs back to our facility, as well as all applicable taxes, duties, and fees. These expenses, along with a non-negotiable 20% restocking fee based on the item’s retail price, will be deducted directly from your final refund amount.

Shipping Policy

Free Shipping Eligibility

  • Canada & Continental USA: Enjoy Free Standard Shipping on all orders of $75 or more (before taxes and after discounts).
  • For orders under $75, shipping rates are calculated at checkout based on the carrier's real-time weight rates.

Delivery Estimates & Signature Requirements

  • Processing & Delivery Time: Orders within Canada typically arrive within 5–10 business days.
  • Signature Upon Delivery: To protect your investment, all NIKO Cosmetics shipments require a signature upon delivery.
  • Opting Out of Signatures: If you prefer delivery without a signature, please specify this in your order notes at checkout. Please note: If you opt out of the signature requirement, NIKO Cosmetics cannot accept liability or offer refunds/replacements for packages that go missing after delivery.

International & Cross-Border Shipments

We proudly ship our premium Canadian skincare globally. However, please keep the following in mind for US and international orders:

  • Customs Clearance: Cross-border shipments are subject to customs inspection by the destination country. Because of this, customs processing can occasionally cause unexpected delays. While we pass your package to the courier immediately, we cannot guarantee exact delivery dates for international transit.
  • Duties & Taxes: Any customs duties, taxes, or fees levied by cross border customs are the responsibility of the purchaser.

Need Assistance?

We are always here to help you achieve your best skin. If you have any questions about your shipment or order status, please don't hesitate to reach out to us at info@niko.com or call us toll-free at 1-888-388-NIKO (6456) / Local: (416) 840-5927.